Specialist Vets in Wokingham

## Summary Medivet Wokingham 24 hour Kynoch Vets is part of the Medivet group and is set up for continuous (24/7) care, including out-of-hours consultations and both routine and advanced surgery (as described on the clinic website). Recent reviews give practical examples of what that looks like: online booking and on-time appointments, in-house testing with quick results (urine test run right before an appointment), and ongoing post-op follow-ups “as needed” for an elderly cat with complications. There’s also a clear split in experience out-of-hours: one owner reports a missed promised follow-up call and being asked to pay for another visit, while another describes supportive handover from night vet to morning shift during end-of-life decision-making. ## Services - **24/7 emergency care / out-of-hours consultations** (website; multiple reviews reference night vet/OOH consults and the benefit of a 24-hour hospital). - **Routine and advanced surgery** (website). - **Vaccinations and annual health checks** (reviews mention annual vaccine and health check + vaccinations). - **Diagnostics/testing**: urine sample testing with rapid results described in one appointment (review). - **Post-operative care and complication management**: “post op as needed” and dealing with complications (review). - **Telephone advice**: several reviewers mention being able to call for advice, including cases where the practice advised monitoring minor symptoms rather than coming in immediately (review). - **Veterinary nurse training facility** (clinic data). ## Pricing - **Out-of-hours emergency consultation fee:** **£130** for consultations between **7pm and 9am** (website). ## People - **Louis (vet)**: described as listening carefully to symptoms, performing a physical exam, and moving quickly from urine-test results to diagnosis and medication (review). - **Chris (vet)**: mentioned as professional and knowledgeable; took time to explain a plan and agree medication for a cat diagnosed with hypothyroidism, and in another review sat on the floor to help a nervous dog relax before vaccinations (reviews). - **Diana**: praised for handling a large, nervous cat gently during vaccinations (review). - **Sienna (receptionist)**: spent time greeting a nervous dog to help them settle before the appointment (review). ## Reviews **Google rating:** 4.6 stars from 325 reviews. “Themes below are drawn from the latest written reviews available to us.” - **Efficient, structured appointments:** online booking is described as easy, and several owners mention being seen on time. - **Testing and treatment done promptly:** one owner reports a urine sample tested quickly during the visit, leading to same-appointment diagnosis and medication. - **Handling nervous pets:** examples include a vet sitting on the floor to build trust before vaccinating, and staff taking time to keep a nervous dog calm. - **Post-op support:** one long-term client describes ongoing post-op checks and calm handling of complications. - **Out-of-hours experience is mixed:** one review describes clear information and support across the night-to-morning handover during euthanasia; another describes a missed promised follow-up call and feeling pushed into paying for a repeat visit.

## Summary Mulberry House Vets is an **independently owned** veterinary practice with **modern, purpose-built facilities** and care for **dogs, cats and rabbits**. Based on the website, it’s set up for both everyday vet care (vet and nurse consults, including **video consults** and **home visits**) and more advanced diagnostics/procedures (including a **CT scanner**, **endoscopy**, **keyhole surgery/keyhole spay**, and **orthopaedic surgery**). In the latest reviews, owners repeatedly mention **thorough explanations at follow-up appointments**, support around **blood tests**, and particularly thoughtful handling of **end-of-life care**, including **home euthanasia** and a reported **condolence gift** sent afterwards. ## Services From the clinic website and the latest reviews, services mentioned include: - **Vet consults** and **nurse consults** - **Video consults** - **Home visits** (reviewed positively in the context of end-of-life care at home) - **Emergencies** (website lists this as a service) - **End-of-life care** (multiple reviews describe euthanasia support and compassion) Facilities/capabilities listed on the website: - **Surgical operations**, including **orthopaedic surgery** - **Keyhole surgery** and **keyhole spay** - **CT scanner** - **Diagnostic imaging** - **Endoscopy** - **Dentistry** - **Laboratory** - **Hospitalisation** - **Physiotherapy** - **Ophthalmology** - **Acupuncture** - **Elbow clinic** - **Cat Friendly Clinic** Out-of-hours: the website states that for **out-of-hours emergencies**, owners should contact **Medivet 24 Hour Wokingham**. ## People Named team members mentioned in the latest reviews: - **Louise** (vet): described as doing a **follow-up appointment** where she was “**very thorough**” and **explained everything clearly**. - **Helen**: repeatedly mentioned in difficult situations and end-of-life support; one review describes **home euthanasia** with Helen involved. - **Emily**: mentioned alongside Helen for a **home visit** for end-of-life care, described as **kind and caring**. - **Stephanie** (reception): described as **welcoming**. Other staff behaviours owners repeatedly mention: - **Reception team** being welcoming and helpful; one owner notes staff offering a **dog treat on arrival** to help their dog settle. - **Nurses** speaking calmly to pets during handover; one owner specifically mentions hearing a nurse **chatting to their dog** on the way to **blood tests**, which reassured them. ## Reviews **Google rating: 4.9 stars from 388 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear communication and unrushed appointments:** owners describe follow-ups where things were explained thoroughly, and say they didn’t feel rushed even if appointments are time-limited. - **End-of-life care is a major recurring theme:** multiple reviewers describe euthanasia support as compassionate, including **home visits** for this, and one mentions receiving a **condolence plant gift** a few days later. - **Practical, pet-comfort details:** examples include reception giving **treats to settle dogs**, and nurses **talking to pets** during procedures like **blood tests** to keep them calm. - **Trust and decision-making:** one reviewer explicitly says it felt “about the animal first, not the money,” and another describes the team handling an “impossible situation” smoothly.

## Summary Denton Veterinary Surgery describes itself as a **family-owned** practice that has been caring for pets for **over 50 years**. From the latest reviews available, owners most often mention support with **serious, end-of-life and chronic illness decisions**—including managing an elderly cat’s **kidney disease**, discussing **options and likely outcomes**, and providing **unhurried euthanasia appointments** where families were given time to say goodbye. One reviewer also reports the practice sometimes provided significant elements of care **free of charge** (they cite “2 free trays” that would “usually” cost £450 each). ## Services - **Euthanasia and end-of-life support**, including allowing time in the room afterwards and follow-up condolences (handwritten card mentioned). - **Chronic illness management and comfort care**: an owner describes an elderly cat with **severe kidney issues**, with the vet “explor[ing] every possible way” to keep the cat comfortable and improve quality of life. - **Clinical decision support**: reviews describe staff being **informative about options and outcomes** to help owners make decisions. - **Emergency veterinary services** are listed in the provided clinic data (no further detail available on arrangements). ## People - **Dr. Kristine**: named in a review for working through options to keep an elderly cat with severe kidney disease comfortable, and for supporting the owner through euthanasia. - **Richard (vet)**: named for assisting immediately on arrival for a euthanasia appointment and giving the family time and space afterwards with “no pressure”. - Additional team members named in a condolence-focused review: **Kay, Simon, Dean, Jo, Sian, Megan, Sally** (roles not specified). The team is noted for a **handwritten condolence card** sent a couple of days after the pet’s death. ## Reviews **4.9 stars from 116 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life care is a recurring theme**: multiple reviews describe euthanasia handled with patience, clear explanations, and time allowed to say goodbye without feeling rushed. - **Clear discussion of choices**: owners mention being talked through **options and outcomes**, helping them make “the right decision”. - **Personal follow-up gestures**: a **handwritten condolence card** is specifically mentioned after a pet was euthanised. - **Cost-related anecdote**: one reviewer reports receiving certain work **for free** (including “2 free trays” they say would normally be £450 each).

## Summary Companion Care (Winnersh) Ltd operates under the Vets for Pets brand and presents itself (via its website) as a modern, well‑equipped practice offering both routine care and more advanced workups and surgery. Evidence from the site and reviews suggests it’s set up for complex cases as well as exotics: owners repeatedly mention rabbit-specific care (including urgent surgery and managing chronic issues), and the website lists orthopaedics, digital imaging, and cancer treatment including chemotherapy. Concrete specifics that come up across sources: - Emergency cover is advertised, and one rabbit owner describes being “squeezed in” late in the day and then seen again early the following week when the rabbit deteriorated. - Multiple rabbit cases are described in detail, including immediate surgery for a “liver twist,” and follow-up updates provided throughout a day-long hospital stay. - The practice lists separate cat & dog waiting areas/wards and holds ISFM Cat Friendly silver and Rabbit Friendly Silver awards. - Reviews conflict: some describe sensitive end-of-life support (including a condolence card), while one detailed review reports a very distressing euthanasia experience and lack of empathy afterward. ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - **Emergency care / cover** - Website states emergency cover, with out-of-hours handled by **Vets Now Emergency Ltd**. - Reviews describe being fit in for urgent appointments when no slots were available. - **Surgery** - Website lists soft tissue surgery, orthopaedics, and cruciate surgery. - Reviews reference immediate surgery for a rabbit (“liver twist”) and tumour removal surgery for a gerbil. - **Diagnostics and facilities** - Website lists **digital X-ray**, **dental X-ray**, **ultrasound**, an **in-house laboratory**, and a **pharmacy**. - Facilities listed include an operating theatre, isolation unit, oxygen chamber, and blood pressure monitor. - **Dentistry** - Website lists dentistry and dental X-ray. - **Cancer treatment** - Website mentions cancer treatment including **chemotherapy**. - **Species-specific clinics and care** - Website mentions cat clinics and lists rabbits/rodents among species handled. - Reviews strongly emphasise rabbit medicine, including management of infections, arthritis, ear and eye issues. - **Preventive and general care** - Website lists microchipping, nutritional advice, weight clinic, nurse clinic, prescriptions, pet passport, insurance claim processing, health plans, and home visits. - **Training** - Listed as a **Veterinary Nurse Training facility** (from provided clinic data). ## Pricing - One review states the cost for euthanasia was **“over £180”** and reports being asked to pay the full amount despite dissatisfaction with how the procedure went. - Another reviewer (posting twice) alleges **pricing changed from visit to visit** and describes frustration when asking reception about costs. ## People Named staff members mentioned in reviews: - **Ben**: Mentioned positively for treating a dog’s ear infection; the owner also noted a nurse giving treats and appearing knowledgeable. - **Alex (vet)**: Repeatedly referenced as the go-to clinician for rabbits; one owner says Alex cleared a rabbit’s chest infection within a week after the issue persisted elsewhere. - **Abi**: Mentioned in multiple rabbit cases—praised for identifying issues early and suggesting treatment for arthritis, ear infections, and eye problems; also credited (with the team) in a case that led to immediate surgery for a rabbit. - **Meg**: Thanked as part of the team involved in saving a rabbit after urgent surgery. - **Will?**: One review mentions a vet “I think it was Will?” who gave a realistic prognosis and discussed options as the day progressed (name not confirmed by the reviewer). ## Reviews **Google rating: 4.7 stars from 209 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Rabbit/exotics capability is a standout theme**, including urgent rabbit surgery, rabbit respiratory infection treatment, and ongoing management of arthritis/ear/eye problems. - **Urgent access and communication**: owners describe being squeezed in when no appointments were available, receiving updates during a day-long stay, and being given options as a case evolved. - **End-of-life experiences are mixed**: one reviewer describes a condolence card sent after euthanasia, while another gives a detailed account of a distressing euthanasia procedure (no sedative offered, cannula issues) and felt the follow-up response lacked empathy. - **Cost transparency and front-desk experience is inconsistent in reviews**: one person alleges changing prices and unprofessional reception behaviour, while other reviews focus on helpfulness and friendliness.

## Summary Scott Dunn's Equine Clinic is an equine veterinary practice that offers emergency veterinary services (24/7 or extended hours) and is listed as a veterinary nurse training facility. Reviews repeatedly mention smooth coordination between reception/office staff and clinical teams, including vets, nursing staff, and a surgery team. Owners describe practical, concrete support in difficult situations—such as offering a quiet area, refreshments, and time/privacy during euthanasia (PTS)—and one review notes a pony being admitted for care with the nursing team supportive and allowing visits. Multiple reviews also highlight punctuality (“always turn up on time”). ## Services - **Emergency veterinary services (24/7 or extended hours)** (listed service). - **Veterinary nurse training facility** (listed service). - **Inpatient admission/care**: one owner describes a pony being “admitted for care,” with nursing staff support and visits allowed. - **Surgical care**: a “surgery team” is mentioned in the context of attempting to help a horse. - **Euthanasia (PTS) support**: owners describe compassionate handling, being kept informed, and being offered a private/quiet area and small practical comforts (tea/coffee supplies, tissues). ## People - **Reception/office team**: described as “great,” “friendly,” and helpful in multiple reviews. - **Vets**: repeatedly described as knowledgeable and helpful; one owner specifically mentions being kept informed during a serious situation. - **Nursing staff**: mentioned as supportive during an admitted-care stay, including allowing visits. - **Surgery team**: referenced as doing “all they could” during a critical case, with an emphasis on keeping the horse free from pain. ## Reviews **Google rating: 4.9 stars from 25 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners frequently mention **knowledgeable vets** and **efficient, friendly front-desk support**. - **Reliability/punctuality** is called out (“always turn up on time”). - Several reviews describe **supportive handling of high-stress situations**, including an admitted-care stay with visit access and detailed, compassionate support during euthanasia (private area offered; refreshments/tissues provided; efforts explained).