Companion Care (Winnersh ) Ltd

Tried this vets yesterday for my dogs ear infection Ben was fantastic.and the nurse afternoon give my girl Bonnie some treats she was great with lots of knowledge would highly recommend

We found that the staff were very friendly and helpful 😀 👍 as we needed some help

lovely medicine for my neck

Came here as they came highly recommended as a rabbit specialist vet. My bunnies normally see Alex but in emergency situations they've seen other vets on site and they've all been fantastic. My older rabbit became ill at 5pm on a Friday and there were no appointments but they squeezed us in as an emergency and checked him over, gave him medication and send us home with some. A week later he had severely deteriorated and again I called at 9am and had an appointment at 8.30am. The vet (I think it was Will?) Checked him over and gave us a realistic prognosis and was sensitive to our budget (although for us it was no expense spared) my boy spent all day with them and I got updates throughout the day about his status and was given options about how to proceed as the day went on. Unfortunately my bunny did pass away and I was called immediately and they found time within half an hour to give my partner and I some space to say goodbye and we're advised of the options from there and advice about our remaining rabbit. The staff were sensitive and kind throughout what was a very sad and emotional day and I honestly can't thank them enough for doing everything they could for what was a very sick elderly bunny. Last year my other rabbit had a chest infection that wouldn't clear having been several times to another vets and Alex managed to get it cleared within a week and gave both rabbits a thorough checking over, Abi has been fantastic with Liza's many ailments including early onset arthritis, ear infections and eye issues, catching things early and suggesting treatment. I highly recommend this vets if you have rabbits.

Would give zero if could. This place is a disgrace. Their pricing keeps changing every time different price. I understand inflation is everywhere but not every time you visit you get a different price. Dispicable. Receptionists have no respect for customers. You ask them a question about pricing, they give you attitude and behave unprofessionally, talk about you to their colleagues while you are there. Time to boycott this place like the rest of the miserable shop.

Would give zero if could. This place is a disgrace. Their pricing keeps changing every time different price. I understand inflation is everywhere but not every time you visit you get a different price. Dispicable. Receptionists have no respect for customers. You ask them a question about pricing, they give you attitude and behave unprofessionally, talk about you to their colleagues while you are there. Time to boycott this place like the rest of the miserable shop.

My bunny last week had an urgent pain, Abi and the team found out it was the liver twist. Glad we agreed with the team’s decision to give my baby an immediate surgery, he managed to survive. Thanks to Abi, Ben, Meg and the team for saving my bunny and let him back to my life ❤️

This is a really brilliant vet's practice. All the staff are lovely — and all the vets are equally capable. My pets seem to spend a lot of time here and the vets have pretty much done everything for me from surgery on my daughter's gerbil to remove a tumour (who knew that could be done?!) to monitoring our dogs's heart condition. Hugely appreciate how brilliant they all are

This morning I had an extremely distressing experience at this veterinary practice with my dog Harley. I brought my dog in to be put to sleep, and from the moment we entered the room, things went wrong. The Vet did not offer a sedative beforehand, and I was unaware that he would not receive one. The vet proceeded to shave his arm and insert saline, while the staff member administering the procedure, her hands were shaking and appeared visibly nervous. She then left to retrieve the final medication, only to have the cannula fall out just at start of process. Without offering any apology, she simply stated that she needed to get a new one and insert it into the other leg, leaving us in a state of shock. By the time she returned, my dog had passed away. To make matters worse, when I went to pay, I was informed I needed to pay the full amount—over £180. When I asked to speak with the manager about the experience, her response was that if an additional cannula had been necessary, there wouldn’t have been an charge for it, implying that it’s swings and roundabouts. She showed no empathy or remorse of how traumatic that would have been for me and my mum witnessing that and simply stating that I would have to pay the full amount. The lack of compassion and professionalism was appalling. I strongly advise others to seek a veterinary practice that demonstrates greater care and consideration. This experience was deeply traumatic, and I would not want anyone else to go through it. It’s safe to say I will never set foot in there again. I just wish I have read the last few reviews before taking my beloved pet Harley there :(

This vet practice is one of the best in the area. Ben and the team are so caring and really look after our pets (and us!) and always show compassion and understanding. They take the time to explain what's wrong and what the options are to help your pet. Even when the sad event happens that your pet has to be put to sleep, they send a lovely card in the post a few days later sending their condolences. All of the team have such a caring attitude to their customers.